Reservation Policy

- Deposit: 50% upon booking and balance to be paid 3 days before arrival.

- Payment: Online via booking portal * for last minute bookings we will accept Cash or Mpesa payments for the full booking amount

- Check in: 1400hrs

- Check out: 1100hrs

- Not allowed: pets, loud music, outside visitors

Cancellation Policy

 

- Cancelled more than 14 days prior to check in date : Full refund

- Cancelled less than 14 days prior to check in date but more than 3 days prior to check in date  : 20% administration fee charged on booking amount paid

- Cancelled less than 3 days prior to check in date : No refund. Deposit is forfeited

Important information

The management reserves the right of admission. All guests must sign in and out.  We take our guests safety and security very seriously, the property has a panic alarm system linked to a private security firm. A night security guard is on site from 1800 to 0600.

Anyone who is not included in the booking whether an individual or a group will not be allowed on the compound unless cleared by the owner.

Taxis, Tuk Tuks and Boda Bodas are not allowed in the compound and must collect/drop off at the gate and the night guard must always be kept informed of guests movements.

 

There is limited parking within the compound so some vehicles may have to park outside but these areas are well lit and secure. 

Please do not keep money or valuables lying around, there is a lockable box in your room for any smaller items otherwise I advise using your lockable bag/suitcase. All rooms have doors that lock for your privacy, please do not lose your room keys; if these do get lost please report to the owner/caretaker  immediately, you will be charged a penalty of Kenya Shillings 500 in case of loss of key.We have taken all measures necessary to guarantee your safety but shall not be held liable for any theft or incident that occurs during your stay.

 

Power and water are still a luxury in this area so please use both sparingly; all AC units are on a timer, all lights must be switched off if the rooms are not occupied. The compound is well lit at all times during the night and the back-up inverter system will kick in automatically should there be a power cut (which is frequent) Fridges, AC’s, kettles, hair dryers and other such appliances MUST NOT BE USED when the inverter is on; While we are on the inverter system water pressure will be low so please be patient.

The staff are here to help and will be needing access to your room daily to clean and tidy up; laundry service can be arranged via housekeeping but please be sure to keep any delicates separate and note down your items to avoid any confusion or misplacing of clothing. There is a caretaker on site who is very capable and knowledgeable of the area.Please treat our staff with respect, they are part of the family and will always be happy to welcome you and make you feel at home. Tips for staff can be given to the caretaker and these will be split equally amongst all staff.

 

Cats and dogs have free reign of the house so anyone with an aversion to four legged creatures may want to book elsewhere; it is advisable to keep bedroom doors closed at all times unless you want little visitors. The pets are all very friendly, the monkeys very playful and the sun almost always shines!

(c) Elosbeachhouse                                        |                              reservations@elosbeachhouse.com                            |                           +254 (0) 725 749 363